By Officials from the DGCA, the Ministry of Civil Aviation, and the Airports Authority of India met with the Prime Minister’s Office on Tuesday evening (December 9, 2025) to review IndiGo’s recent flight disruptions and assess measures to address passenger complaints involving refunds, missing baggage, and airport crowd management.
The review came after Civil Aviation Minister Ram Mohan Naidu summoned IndiGo CEO Pieter Elbers, directing the airline to cancel 10 percent of its flights and improve its handling of passenger issues following more than 5,000 cancellations since November.
IndiGo has opted to cut 400 to 500 flights—twice the government’s directive—to stabilise operations. According to an airline official, passengers will now receive at least 72 hours’ notice of cancellations, a process that had recently failed due to a system-wide breakdown, leaving many travellers stranded at airports amid delays, cancellations, and overcrowding.
The airline is currently operating about 1,800 flights daily, down from its usual 2,200–2,300. It has issued ₹829 crore in refunds, and 4,500 of the 9,000 missing bags have been returned to passengers.
